Privacy & Cookie Policy

Infinity Aesthetics is committed to protecting the privacy of our customers. We understand the importance of ensuring that any personal or sensitive information given to us is protected and treated ethically. We treat all personal data in accordance with our obligations under the General Data Protection Regulation, in addition to our clinical confidential requirements as required by the General Medical Council.

Infinity Aesthetics is registered in England & Wales with Company Number 12538747. Our registered office is 28 Bishops Wood Grove, Swansea, SA3 4BP

This privacy policy sets out the basis on which any personal information we collect from you, or is provided to us by you or will be processed by us. Please ensure that you understand the policy by reading the following information.

INFORMATION WE COLLECT FROM YOU

Enquiries

We may record your details to track and follow-up on enquiries and schedule appointments. This could include information such as your name, email address or phone number. This allows us to supply you with information you need about our professional services, on the basis that it is necessary for to provide information and a quotation for our services. Failing to provide us with information for marketing purposes has no bearing upon the provision of your treatment which is guided by our medical and ethical principles.

Medical Records

Information must be collected as part of your registration with the clinic. This includes data such as your name, address, date of birth, email address, phone number, next of kin and medical history. This is to perform the contract that we have with you, for internal recordkeeping, billing and accounting, and to respond to any queries, complaints or requests for further information. The basis on which we do so is that it is necessary for our performance of the contract we have with you or is necessary for our legitimate interests in managing our business and improving our professional services, and to comply with our regulatory obligations.

Failing to provide us with this information will result in us being unable to provide treatment.

Keeping in touch

We hope to be able to use the details maintained securely on our database to inform our customers of the services that we provide and develop on the basis that it is necessary for our legitimate interests in promoting our professional services. If you decide you do not want to receive such information, you can unsubscribe using the link in the email that we send you. Future marketing communications will also contain a simple way to opt-out of receiving any further marketing communications from us.

We automatically collect information with each visit to our website www.infinityclinic.co.uk to analyse the use of the website and fix problems that might develop. Such information includes the following:

Technical information (including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and version, operating system and platform); and
Information about your use of the site, including the full URL, through and from our site (including date and time), pages viewed or searched for, response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.

USES MADE WITH THE INFORMATION YOU PROVIDE

Information will be collected when you subscribe to a newsletter, fill out a form or enter information on our site.

The information you give to us may be used for some or all of the following reasons:

To assess our patients and deliver safe and effective treatments
To provide our customers with the requested information about products and services
So that we can make decisions about our business operations
To notify our customers about changes to our service
To send customers text notifications relating to any appointments booked with us
To contact you for post-treatment follow-up, including survey requests so that we can improve our service
To contact you from time to time to market other services, treatments and products we provide and think may be of interest to you, based on your interests and preferences where you have made them known to us

USES MADE ABOUT THE INFORMATION WE COLLECT

We may use this information for some or all of the following reasons:

To administer our website www.infinityclinic.co.uk and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
To improve our website to ensure that content is presented most effectively for you and your computer browser
To allow participation in interactive features of the website if you choose to
As part of our efforts to keep our website safe and secure
To measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

WHO WE SHARE YOUR PERSONAL DATA WITH

Infinity Aesthetics considers our obligations under the General Data Protection Regulations (GDPR) and our clinical confidentiality requirements to be fundamental in managing data and confidentiality.

Sensitive information relating to your medical history will be kept confidential and will only be disclosed to the individuals involved with delivering your treatment.

We may share your personal information with:

Other members of Infinity Aesthetics staff as part of your ongoing care provisions or to analyse the business

Occasionally we may have to share limited data with professional third parties such as pharmacies to provide prescriptions or if we needed to refer onwards to colleagues who are more experienced in a particular form of treatment that is deemed more suitable for you (with your specific consent in these cases). Such third parties would be under obligation not to share data onwards.

Rarely there would be a requirement under a legal duty to disclose your personal information or share your personal information in order to comply with any legal or regulatory requirement, obligation or request. This includes the police for the prevention or investigation of a crime, our Insurers, legal advisors, or other third parties who need access to it to manage, investigate, or defend claims or complaints.

YOUR INFORMATION

We cannot guarantee that the information such as your basic details and questions you send us over the website is secure (although the data submitted through the Jotform link with more sensitive information is encrypted and deemed secure), but once we receive it we will take all reasonable steps to protect the information you supply to us.

Infinity Aesthetics will not transfer your data outside of the United Kingdom and Ireland. Data is stored electronically in a cloud-based system with a data processing contract and robust physical and data security controls in place.

If you contact us with an enquiry but do not subsequently become a patient, it is our policy to keep your data unless you instruct us not to.

If you are or become a patient, we will retain contact information (including personal data) indefinitely.

Personal data relating to our professional contacts will be retained for 5 years, or until you indicate otherwise to us, but we will aim to update our contacts’ preferences periodically.

We can delete any personal information on request, or supply a copy of any information held to you on request.

COOKIE POLICY

Our site uses cookies to distinguish you from other users of our site, which helps us provide our customers with a good experience on browsing our website and allows us to improve the site.

A cookie is a small file of letters and numbers that is stored on your browser or your computer’s hard drive if you agree. They cannot carry viruses or install malware on your machine. Your personal identity is not revealed, but this helps our site remember details about your visit enabling us to provide better services.

You can block cookies by adjusting your browser’s settings which allow you to refuse some or all cookies. However, if you block all cookies (including essential ones), you may not be able to access all or parts of our site.

YOUR RIGHTS

You have the right to ask us not to process your personal information, but where consent is withdrawn to process personal data from your medical records, our ability to continue your treatments will be impaired.

You have the right to ask us not to process your personal information for marketing purposes. We will only contact you for marketing purposes if you have opted in to receive such communications. If you wish to stop receiving some or all marketing communications from us, you can let us know by email to hello@infinityclinic.co.uk

Occasionally our website might contain links to third parties. If you were to click on these links, please note that other websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

In some circumstances, you have the right to be forgotten and we will erase all data held about you. Medical records are exempt from erasure. Requests for erasure should be made in writing to hello@infinityclinic.co.uk and will be assessed on a case by case basis.

ACCESS TO INFORMATION

The General Data Protection Regulation gives you the right to access information held about you. Any requests should be made in writing to Dr Owen Thomas at hello@infinityclinic.co.uk

All records will be supplied within one month of receipt of the Subject Access Request.

All such requests will be subject to identification checks. Although we do not charge for the first copy of your record, we reserve the right to charge a small administrative fee for all subsequent copies of the same record.

CONTACT AND COMPLAINTS

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Dr Owen Thomas at hello@infinityclinic.co.uk

You have the right to complain to a supervisory authority if you feel that we have breached the terms outlaid in our Privacy Policy.

Complaints can be made to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or further information can be found at www.ico.org.uk

How much does botox cost?

The cost of all treatments including dermal fillers and botox can be found on our treatment prices page